Our delivery partners from time to time experience delays out of our control. We cannot be held responsible if your balloon doesn’t arrive on time.
Our products are available to all UK mainland customers and our balloons are sent by Royal Mail Special Delivery by 1 pm at a cost of £7.99. Unfortunately we are unable to provide delivery to the Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands, the Isle of Wight, and the Isles of Scilly.
Free collections are welcome in the Farnham (Surrey) and Yateley (Hampshire) areas, and free local delivery may be available where possible.
Our beautiful balloons are thoroughly checked before leaving us. On receipt of your balloon, please check it ASAP. Any issues with your balloon must be reported within 24 hrs of signed receipt.
If there is an issue, please email us at firstname.lastname@example.org and make sure to include your customer order number and a photograph of the product, otherwise our bespoke personalised balloons are non-refundable.